FAQs
❓ Frequently Asked Questions
Q: What types of raw hair do you sell?
A: At Diamond LDN Hair, we specialise in three exclusive raw collections:
- Essential Raw – entry-level raw, perfect for everyday luxury.
- Raw Vietnamese – full, long-lasting bundles and wigs that can last years with care.
- Double Drawn Cambodian – our thickest, most high quality raw hair for unmatched luxury.
All our collections are 100% raw, cut directly from single donors, and never mixed with synthetic fibers or steam-processed.
Q: How long does raw hair last?
A: With proper care, our raw hair can last 3–5 years (sometimes longer). Each bundle or wig can be reused, coloured, styled, and installed multiple times while keeping its natural
Q: How should I care for raw hair?
A: Raw hair is an investment piece. To keep yours at its best:
- Wash gently with sulphate-free shampoo & conditioner.
- Always air-dry or blow-dry on low heat.
- Protect nightly with a silk or satin bonnet/scarf.
- Avoid heavy oils or product build-up.
- Always use heat protectant when styling.
With the right care, your raw hair will serve you beautifully for years.
Q: Can the hair be coloured or bleached?
A: Yes, raw hair takes colour exceptionally well, including bleaching to lighter tones like 613.
We recommend using a professional colourist to maintain longevity and avoid damage.
Q: What are the shipping options?
A: We currently offer three delivery options:
- Royal Mail Tracked Economy (5–10 working days) – FREE
- Royal Mail Tracked Standard (3–5 working days) – £6.99
- Direct Express (Drop Ship, 2–3 working days) – £15 (shipped directly from our supplier; arrives in courier packaging, not DiamondLDN packaging).
Q: How will I receive shipping updates?
A: You will receive two email updates:
- Order Placed – confirmation that we’ve received your order.
- Order Fulfilled – confirmation that your order has been accepted, processed, and assigned a tracking number.
Please allow the full timeframe of your chosen shipping method for tracking to update and delivery to be completed.
Q: Do you offer same-day collection?
A: Yes, same-day collection is available in London. DM us on Instagram @diamondldnhair_ to arrange.
Q: Does next-day delivery apply to all products?
A: No, only Ready-to-Ship items are eligible for next-day delivery. Made-to-order products will always follow their processing times. If you select next-day on these, your order will be sent standard and your extra fee refunded.
Q: What payment methods do you accept?
A: We accept PayPal, ClearPay and all major debit/credit cards for secure checkout.
Q: Do you accept refunds or exchanges?
A: Refunds & exchanges are only accepted if we mistakenly send the wrong item.
- Items must be returned unused and in their original condition.
- Requests must be made within 14 working days of receipt.
- Due to the nature of raw hair, all other sales are final.
Q: Do you provide wig customisation?
A: Unless otherwise stated, wigs are uncustomised factory-made units. Services such as bleaching knots and plucking are not included.
Q: Do you offer wholesale or bulk discounts?
A: Yes, wholesale enquiries can be made by emailing us directly at diamondldnhair@gmail.com.
Any unanswered questions?
Feel free to DM us on Instagram @diamondldnhair