Shipping Policy
📦 DiamondLDNHair Shipping Policy
At DiamondLDNHair, we are committed to ensuring your orders are delivered smoothly and on time. Below are our delivery options and important information to help you stay informed about your order.
🚚 UK Delivery Options:
Royal Mail Tracked Economy (5–10 working days) → FREE
Perfect if you’re happy to wait a little longer.
Royal Mail Tracked Standard (3–5 working days) → £6.99
Reliable, tracked delivery within a few days.
Direct Express (Drop Ship, 2–3 working days) → £15
Shipped directly from our supplier for faster fulfilment. Please note: this method does not include DiamondLDNHair packaging and will arrive in courier packaging.
📩 Order & Tracking Updates
You will receive two email updates for every order:
- Order Placed – confirmation that your order has been received.
- Order Fulfilled – confirmation once your order has been processed and tracking has been assigned.
Please allow the full timeframe of your chosen delivery option before chasing tracking or delivery updates.
⚠️ Important Information
Please ensure your shipping address is entered correctly at checkout. DiamondLDNHair cannot be held responsible for parcels sent to incorrect addresses provided by the customer.
- Once tracking details have been provided, responsibility for collection or re-delivery lies with the customer. Missed parcels or uncollected items must be rearranged directly with Royal Mail or the courier.
- While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control (weather, strikes, or peak seasons).
✨ Thank you for choosing DiamondLDNHair we are dedicated to delivering not just hair, but a luxury experience from order to install.
If you have any questions or concerns regarding your shipment, please contact us via email at diamondldnhair@gmail.com or send us a direct message on Instagram at @diamondldnhair